Remote Collection FAQs

Yes, we apply deeper forensics when someone needs to recover deleted data, whether it was done intentionally or inadvertently. When someone deletes, for example, a text message, it will remain recoverable on their phone until it is overwritten. How quickly it is overwritten is often a function of: how much free space exists; how much new data is being added; and how much time has passed.

Typically, the best source of email evidence is the email server. While emails may be found in multiple locations such as on a phone, tablet, or computer, those locations tend to hold fewer emails than the server. For example, many phone users have their emails synced for only 30 days, and maybe only six months on their computer. Whereas the email server may have three years or more worth of email. Therefore, frequently the email server is the preferred source of evidence.

We forensically collect from electronic devices anywhere that UPS or FedEx ships. To date, we’ve shipped our remote collection unit to over 30 states.

No! Each Black Box can typically handle up to 20 devices. For large forensic collections or multi-location businesses, we may ship additional Black Boxes as needed.

As long as you can physically plug in the device, you don’t need any special expertise. It’s so easy, kids can do it!

We are able to download all electronically stored information from your device, regardless of the language used. We also have customer service available in Spanish.

We forensically collect smartphone, tablet, and computer evidence wherever FedEx and UPS deliver by sending you our remote collection unit, Black Box. Once the unit arrives at your doorstep, you just give us a call. At that time, we will give you the combination to unlock the black box. Next, you will plug in the power, and your phone or computer. Then, we do the rest.